Coosawattee River Resort

634 Beaver Lake Dr. Ellijay, GA 30540

Monday - Saturday

9 am - 5 pm

 

Tel : 706-640-4010

Gate Operations & FAQ

Need a DwellingLive login or 5-digit permanent pin code for the gates?

  • Please email DwellingLive@mycrra.com with your name and lot number to be given a login. If you already have a login, please state "I can login" in the email.

  • If you are unable to submit and receive an email response, please come to the POA in person.

  • Our current lead time for responses to email submissions is approx. three business days.  Be sure to check your spam/junk/promotions/trash/etc. folders if you believe you have not received a response.

       We know there are a lot of questions surrounding the new gate system, how it will work compared to the current system, what the transition will look like, etc.  We hope the following broad overview will be helpful.  We will also attempt to answer most special case scenarios in the FAQ following this overview.

 

The new gate system will be based on the DwellingLive community management platform.

 

Broadly speaking, entrants to the community can be classified into five categories which are as follows:

 

  • Owners (whether full or part time)

  • Tenants (long term lease holders)

  • Non-Owner Residents (generally minor or adult children of an owner or tenant)

  • Permanent Guests (such as direct family of owners)

  • Temporary Guests (any short-term guest such as cabin, villa, RV, campground rentals, delivery drivers, etc.)

 

The new system will feature four possible methods of entry to the community – tags mounted directly on a vehicle, QR codes, PIN codes, or telephone call-in verification.  A brief description of each of these and how they will function is as follows:

 

  • Vehicle mounted tags – These are tags readable by a long-range reader.  Once a tag has been mounted to your vehicle, simply slow down when approaching the gate and a sensor will read your tag and raise the gate arm.

 

  • E-Pass/QR code – A E-Pass/QR code looks like a square made up of many black and white blocks readable by a scanner.  By logging into DwellingLive, account operators will be able to generate E-Passes/QR codes for guests which can be printed, stored in most smart phone wallets, or even taken a picture of if the mobile device does not feature a wallet.  E-Passes/QR codes are temporary only, with a maximum valid duration of up to one year. E-Passes/QR codes can be printed by a gate attendant (if applicable), can be printed by Customer Service at the POA, or can be delivered via email or text message. 

 

  • PIN code – A PIN code is a five-digit code. Five-digit codes will be assigned to the owner's lot as a permanent code. Other than in certain circumstances, only one code will be assigned to the owner's lot. Each pin code after the first will cost $10.00. 

 

  • Telephone verification – Guests who arrive with none of the other three methods of entry in place will be able to use the intercom call boxes to make a phone call to Central for verification.  DwellingLive account operators will be able to access their guest list online and update it to add or remove temporary or permanent guests as desired.

 

For each category of entrant, the method of entry that will likely be most convenient is as follows:

 

  • Owner – For owners, a vehicle mounted tag scanned by the long-range-reader will be the most convenient method of entry.

 

  • Tenant (long term lease) – For tenants, a vehicle mounted tag scanned by the long-range-reader or PIN Code will be the most convenient method of entry.

 

  • Non-Owner Resident – For non-owner residents, a vehicle mounted tag scanned by the long-range-reader or PIN Code will be the most convenient method of entry.

 

  • Permanent Guests – For permanent guests, an E-Pass can be generated when adding a permanent guest on DwellingLive. This code (which is a QR code) can only be used for up to one year. The guest will stay on the list permanently but the E-Pass will need to be generated yearly to gain access permanently. The owner may also provide their 5-digit PIN code which never expires and will never need to be renewed if they want to grant permanent access to their guest. If this code is given out and you need to get a new pin code, there will be a charge for additional pin codes. (See above under PIN code description)

 

  • Temporary Guests – For temporary guests, a E-Pass/QR code will be the most convenient method of entry. E-Passes/QR codes can be made valid for a specific date range of up to one year and will not work outside of that date range.

 

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Please visit the POA whenever is convenient during normal business hours Monday through Friday to get a long range reader for your vehicle.  Due to reduced staff we are only able to offer enrollment services between 10:00AM and 2:00PM on Saturday.

FAQs

 

Q:  When will the new system go live?

A: The new system became operational at all gates on February 22nd.

Q:  When will the current (soon to be legacy) system be discontinued?

A:  The last day of operation of the legacy system was on May 31st, 2021. 

Q:  Will gate codes and clickers continue to work?

A:  Gate codes and clickers for the legacy system will continue to work until May 31st (excluding Legion gate). After that date PIN codes for the new system will work.

 

Q:  How will trading my clicker for a sticker work?

A:  You will need to present your clicker to receive a windshield tag at no charge.  Your clicker will be marked to show that it has been redeemed for a free tag, but you will not be required to surrender it.  Each clicker presented will have a windshield tag issued against it at no charge on a 1:1 basis.  For example, if you have three clickers you will be eligible to receive three windshield tags.

 

If you have more vehicles than you have clickers, and you want a windshield tag for each of them, you will need to purchase additional windshield tags for whatever number of vehicles you have beyond the number of clickers you have at a rate of $20/ea.  For example, if you have two clickers and three vehicles you will be able to present your two clickers for two windshield tags at no charge and would need to purchase one additional windshield tag for the third vehicle.

 

If you choose not to have windshield tags installed on all vehicles you own, you will simply use any of the three other methods of entry to the community when using a vehicle without a windshield tag.

 

Q:  Can I get windshield tags for all my vehicles?

A:  Yes, you will be able to get as many windshield tags as you have vehicles registered in your name.

 

Q:  Can you mail my windshield tag(s) or give me extra for additional vehicles if I visit the POA?

A:  Due to the potential for windshield tags to be placed on vehicles not registered to eligible owners/residents of the community we are unable to issue tags through the mail or provide extra stickers for additional vehicles not at the POA at the same time of your visit.  The ability for clickers to be transferred to multiple vehicles, borrowed by non-residents, etc., is one of the aspects that makes the current system less secure than the new system.  CRR staff will install your sticker for you during your visit.

 

Q:  I am not a full time resident and the next time I visit will be after May 31st.  What should I do when I arrive?

A:  The first time you arrive, simply call Central for entry and stop by the POA for enrollment in the new system whenever is convenient.

 

Q:  What should I do if I drive a rental car?
A:  If you arrive at any gate in any vehicle without a windshield tag, rental or otherwise, simply utilize any of the three other methods of entry available.

 

Q:  What options do I have if I drive a company vehicle?

A:  If the company vehicle has been issued to you and you will be driving it regularly you will have all four methods of entry available, including being issued a windshield tag.

 

Q:  Can my young driver be issued a windshield tag?

A:  Yes, if a minor under 18 has a vehicle registered in their name, they are welcome to visit the POA with their parent or guardian to be issued a windshield tag.

 

Q:  How will the new system work with motorcycles or vehicles with windshields that do not work well with the windshield tags?

A:  Specialty tags suitable for use with motorcycles and vehicles with windshields that do not work well with RFID will be made available as needed.
 

Q:  How do I download DwellingLive?
A:  DwellingLive is just a website, there's no software to download or install.

Q:  How do I log into my DwellingLive account?
A:  Open a browser and navigate to
https://community.dwellinglive.com/. You will need a login if you do not already have an account. Send an email to dwellinglive@mycrra.com and include your name and your full lot number.  We'll reply with the credentials for your account along with a permanent five digit PIN code you can use for yourself or give to permanent guests (such as direct family members) as you'd like.

Q:  What if had a DwellingLive account in the past?
A:  If you had a DwellingLive account in the past which you used with the previous gate system, that account should still be active.  If you still have the credentials for your account you should be able to log in.

Q:  I had a DwellingLive account in the past, but I've forgotten my password.  How do I recover my account?
A:  Simply open a web browser, navigate to the login page, and click the "Forgot password" link.  Enter the email address you used with your account and you'll receive a password reset link.

Q:  I had a DwellingLive account in the past, but I don't know or have lost access to the email account I used.  What should I do to recover my account?
A:  Send an email to
dwellinglive@mycrra.com and include your name and your full lot number.  We'll reply with the credentials for your account along with a permanent five digit PIN code you can use for yourself or give to permanent guests (such as direct family members) as you'd like.

Q: What do I need to do to create a new DwellingLive account? 

A:  Send an email to dwellinglive@mycrra.com and include your name and your full lot number.  We'll reply with the credentials for your account along with a permanent five digit PIN code you can use for yourself or give to permanent guests (such as direct family members) as you'd like.

Q:  When I am behind another vehicle passing through the gate, why doesn't the gate arm come down behind them?  I keep slowing down and backing off because I don't want to the gate to come down on me, but it stays up.  - Or - When I went through the gate, the gate arm stayed up and another car followed me in.  Is something wrong with the gate?

A:  No, this is by design.  The reader that reads your windshield tag can read multiple tags simultaneously.  For example, if a group of three vehicles approaches the gate, the reader will see multiple tags.  If it sees another vehicle coming, even though one vehicle just passed through, it will keep the gate arm up until two things happen:  a) a vehicle passes through the gate triggering the pass-through loop and b) it doesn't see any more windshield tags on vehicles approaching the gate.  At that point it will lower the gate arm.  If the next car in line behind one car passing through the gate doesn't have a windshield tag, and that vehicle is going to use an entry method such as PIN code, the gate will come down immediately behind the vehicle that just passed through the gate.

This FAQ will continue to be updated over time.  If you have a question not answered here, please submit your question to info@mycrra.com so we can add it to the list.