Coosawattee River Resort

634 Beaver Lake Dr. Ellijay, GA 30540

Monday - Saturday

9 am - 5 pm

 

Tel : 706-640-4010

Gate Operations & FAQ

       We know there are a lot of questions surrounding the new gate system, how it will work compared to the current system, what the transition will look like, etc.  We hope the following broad overview will be helpful.  We will also attempt to answer most special case scenarios in the FAQ following this overview.

 

The new gate system will be based on the DwellingLive community management platform.  Unlike the current system, all lanes at all gates will be identical, and the segregation of lanes between owners and guests will be discontinued.  All entrants to the community will be free to choose any lane they like. 

 

Broadly speaking, entrants to the community can be classified into five categories which are as follows:

 

  • Owners (whether full or part time)

  • Tenants (long term lease holders)

  • Non-Owner Residents (generally minor or adult children of an owner or tenant)

  • Permanent Guests (such as direct family of owners)

  • Temporary Guests (any short-term guest such as cabin, villa, RV, or campground rentals; or delivery drivers, etc.)

 

The new system will feature four possible methods of entry to the community – tags mounted directly on a vehicle, QR codes, PIN codes, or telephone call-in verification.  A brief description of each of these and how they will function is as follows:

 

  • Vehicle mounted tags – These are tags readable by a long-range reader.  Once a tag has been mounted to your vehicle, simply slow down when approaching the gate and a sensor will read your tag and raise the gate arm.

 

  • E-Pass/QR code – A E-Pass/QR code looks like a square made up of many black and white blocks readable by a scanner.  By logging into DwellingLive, account operators will be able to generate E-Passes/QR codes for guests which can be printed, stored in most smart phone wallets, or even taken a picture of if the mobile device does not feature a wallet.  E-Passes/QR codes are temporary only, with a maximum valid duration of up to one year. E-Passes/QR codes can be printed by a gate attendant (if applicable), can be printed by Customer Service at the POA, or can be delivered via email or text message. 

 

  • PIN code – A PIN code is a five-digit or seven-digit code. Seven-digit PIN codes are generated by the owner via E-Passes when adding a guest in DwellingLive. This can be emailed or texted to the guest via the add guest page in DwellingLive. Five-digit codes will be assigned to owners as a permanent code.

 

  • Telephone verification – Guests who arrive with none of the other three methods of entry in place will be able to use the intercom call boxes to make a phone call to Central for verification.  DwellingLive account operators will be able to access their guest list online and update it to add or remove temporary or permanent guests as desired.

 

For each category of entrant, the method of entry that will likely be most convenient is as follows:

 

  • Owner – For owners, a vehicle mounted tag scanned by the long-range-reader will be the most convenient method of entry.

 

  • Tenant (long term lease) – For tenants, a vehicle mounted tag scanned by the long-range-reader will be the most convenient method of entry.

 

  • Non-Owner Resident – For non-owner residents, a vehicle mounted tag scanned by the long-range-reader will be the most convenient method of entry.

 

  • Permanent Guests – For permanent guests, an E-Pass/QR code can be generated when adding a permanent guest on DwellingLive. This code (which is a QR code or 7-digit pin; Both are printed on the pass that is generated) can only be used for up to 1 year or 365 days. The guest will stay on the list permanently but the E-Pass/QR code will need to be generated yearly to gain access permanently. The owner may provide their 5-digit PIN code in the case they want their guest to have access all of the time.

 

  • Temporary Guests – For temporary guests, a E-Pass/QR code will be the most convenient method of entry. E-Passes/QR codes can be made valid for a specific date range of up to 1 year and will not work outside of that date range.

 

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The Transition

 

The plan for the transition is to have both systems running concurrently for 90 days following the completion of the installation of the new system.  We want to allow everyone as much time as possible to make the switch at their convenience.  This does not apply to Legion gate in light of the failure of the system there.

 

In order to make enrollment into the new system as convenient as possible for the largest number of people an enrollment effort was completed by staff for those for whom Legion Gate is their “home” gate at the Riverside Pool parking lot area on February 16th - 18th.  If you were not able to meet with staff during that time, please visit the POA office anytime Mon - Fri from 9:00AM - 5:00PM to complete your enrollment.

We will be staging a distribution effort similar to the event at Riverside Pool for those living inside Legion Gate for the remaining three gates.  The areas will be as follows:

 

  • Main Gate & Ellington Gate – We will utilize the area behind the POA building

 

  • Eagle Mountain Gate – We will utilize the parking lot area in front of the General Store/Tubing Co.

 

Times & Dates:

 

Main Gate & Ellington Gate – Dates and times to be determined

 

Eagle Mountain Gate – Dates and times to be determined

 

 

FAQs

 

Q:  When will the new system go live?

A: The new system to became operational at all gates on February the 22nd.

Q:  When will the current (soon to be legacy) system be discontinued?

A: We intend to run both the current and new system concurrently for 90 days.

Q:  Will gate codes continue to work?

A:  Gate codes for the current system will continue to work during the 90-day changeover window.  After this time PIN codes for the new system will work.

 

Q:  How will trading my clicker for a sticker work?

A:  You will need to present your clicker to receive a windshield tag at no charge.  Your clicker will be marked to show that it has been redeemed for a free tag, but you will not be required to surrender it.  Each clicker presented will have a windshield tag issued against it at no charge on a 1:1 basis.  For example, if you have three clickers you will be eligible to receive three windshield tags.

 

If you have more vehicles than you have clickers, and you want a windshield tag for each of them, you will need to purchase additional windshield tags for whatever number of vehicles you have beyond the number of clickers you have at a rate of $20/ea.  For example, if you have two clickers and three vehicles you will be able to present your two clickers for two windshield tags at no charge and would need to purchase one additional windshield tag for the third vehicle.

 

If you choose not to have windshield tags installed on all vehicles you own, you will simply use any of the three other methods of entry to the community when using a vehicle without a windshield tag.

 

Q:  Can I get windshield tags for all my vehicles?

A:  Yes, you will be able to get as many windshield tags as you have vehicles registered in your name.

 

Q:  Can you mail my windshield tag(s)?

A:  Due to the potential for windshield tags to be placed on vehicles not registered to eligible owners/residents of the community we are unable to issue tags through the mail.  The ability for clickers to be transferred to multiple vehicles, borrowed by non-residents, etc., is one of the aspects that makes the current system less secure than the new system.

 

Q:  I am not a full time resident and the next time I visit will be outside of the 90-day changeover window.  What should I do when I arrive?

A:  The first time you arrive, simply call Central for entry and stop by the POA for enrollment in the new system whenever is convenient.

 

Q:  What should I do if I drive a rental car?
A:  If you arrive at any gate in any vehicle without a windshield tag, rental or otherwise, simply utilize any of the three other methods of entry available.

 

Q:  What options do I have if I drive a company vehicle?

A:  If the company vehicle has been issued to you and you will be driving it regularly you will have all four methods of entry available, including being issued a windshield tag.

 

Q:  Can my young driver be issued a windshield tag?

A:  Yes, if a minor under 18 has a vehicle registered in their name, they are welcome to visit the POA with their parent or guardian to be issued a windshield tag.

 

Q:  How will the new system work with motorcycles or luxury vehicles with windshields that do not work well with the windshield tags?

A:  Specialty tags suitable for use with motorcycles and luxury vehicles will be made available as needed.
 

Q:  How do I download DwellingLive?
A:  DwellingLive is just a website, there's no software to download or install.

Q:  How do I log into my DwellingLive account?
A:  Open a browser and navigate to https://community.dwellinglive.com/

Q:  What if had a DwellingLive account in the past?
A:  If you had a DwellingLive account in the past which you used with the previous gate system, that account should still be active.  If you still have the credentials for your account you should be able to log in.

Q:  I had a DwellingLive account in the past, but I've forgotten my password.  How do I recover my account?
A:  Simply open a web browser, navigate to the login page, and click the "Forgot password" link.  Enter the email address you used with your account and you'll receive a password reset link.

Q:  I had a DwellingLive account in the past, but I don't know or have lost access to the email account I used.  What should I do to recover my account?
A:  Send an email to dwellinglive@mycrra.com and include your name and your full lot number.  We'll reply with the credentials for your account along with a permanent five digit PIN code you can use for yourself or give to permanent guests (such as direct family members) as you'd like.

Q: What do I need to do to create a new DwellingLive account? 

A:  Send an email to dwellinglive@mycrra.com and include your name and your full lot number.  We'll reply with the credentials for your account along with a permanent five digit PIN code you can use for yourself or give to permanent guests (such as direct family members) as you'd like.

This FAQ will continue to be updated over time.  If you have a question not answered here, please submit your question to info@mycrra.com so we can add it to the list.